Due to COVID-19 all shipping times are delayed up to 2 to 15 days.
We are currently experiencing longer shipping times because due to the tough situation in the world. If you have any questions, please feel free to contact our customer support team via firstname.lastname@example.org. We appreciate your patience.
At Scrunchie Squad our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.
The time frame for order delivery is divided into two parts:
* All shipping times exclude clearance/customs delays
* Please note that these are estimated delivery time, therefore Scrunchie Squad is not able to guarantee delivery dates.
When your order is shipped, an email containing a tracking number will be sent to you. This number allows you to easily track the whereabouts of your order. Tracking data will not update until 1 day later so do not worry if your tracking number doesn't work immediately.
All international orders may be subject to taxes and duties. Scrunchie Squad is not responsible for any taxes or duties applied to your order. Please contact your local customs office for further information regarding taxes and duties.
Refunds will only be performed if parcels have not been received and have gone missing for two months after the date of investigation with the post office. Refunds will also be performed if items are broken upon receipt.
Once an item has been shipped, Scrunchie Squad shall not be responsible for any uncollected parcels which includes presenting an incomplete or wrong address. Customers are also fully responsible for all local customs or tax fees and, no refunds shall be made in cases where the customer is unwilling to cover these fees. No refunds shall be made in such instances, (value forfeited) and a shipping fee will be incurred if parcels are requested to be shipped out again. This shipping fee is not covered under our free shipping service, which only covers the first delivery fees upon purchase.
We do not offer returns due to hygiene reasons.
If you received a damaged or defective product, please email email@example.com with your order number and a photo of the damaged.